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Chat Support Executive

Jeenasikho Lifecare

0 - 31 years

2 - 3 Lacs

Baltana, Chandigarh Region

Posted:1 day ago| Platform: Apna logo

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Skills Required

chat support retention resolve service communication documentation reports database management

Work Mode

On-site

Job Type

Full Time

Job Description

ResponsibilitiesRespond promptly and professionally to customer inquiries via the chat platform. Identify and assess customers’ needs to achieve satisfaction and retention. Resolve customer complaints and provide appropriate solutions within time limits. Inform customers about product or service information they need to know. Engage with customers in a friendly manner, leveraging communication skills effectively. Collaborate with other team members to resolve complex customer issues. Maintain detailed documentation of customer interactions and support procedures. Follow communication procedures, guidelines, and policies at all times. Ability to manage and handle high volume of chats efficiently. Regularly update customer details and transaction reports in the database. Provide feedback to management about common issues faced by customers. Strive to meet personal and team qualitative and quantitative targets.

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Chat Support Executive