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Fusion BPO
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Chat Process Executive

Chat Process Executive

Fusion BPO

0 - 31 years

1 - 3 Lacs

ghansoli navi mumbai

Posted:17 hours ago| Platform: Apna logo

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Skills Required

chat fusion support communication training development

Work Mode

On-site

Job Type

Full Time

Job Description

💻 Job Description – Chat Process (Fusion CX) 📢 Position: Customer Support Executive – Chat Process 🏢 Company: Fusion CX 📍 Location: Unit No - 919, 9 Th Floor, Rupa Solitaire, A1 - Wing, Millenium Business Park, Mahape, Navi Mumbai- 400710 🕐 Shift: Rotational Shifts 24/7 📆 Week Off: 1 Rotational Week Offs Key Responsibilities: Handle customer queries through live chat in a professional and timely manner. Provide accurate information and effective solutions to customers. Maintain customer satisfaction through proactive communication and quick resolution. Coordinate with internal teams for escalations or technical support. Adhere to process guidelines and achieve performance targets. Requirements: Graduate mandatory (No undergraduates). Minimum 6 months – 1 year experience in chat process required. Excellent written communication skills in English. Ability to multitask and manage multiple chat interactions simultaneously. Good problem-solving and analytical skills. Comfortable with rotational shifts (including night shifts). Why Join Us: Great work environment and career growth opportunities. Training and development for skill enhancement. Competitive salary and incentives. 📞 Contact HR: Ansh – 9987247906

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Chat Process Executive