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CodeApp Technologies
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Chat Process Executive

Chat Process Executive

CodeApp Technologies

0 - 1 years

1 Lacs

mohali

Posted:1 day ago| Platform: Apna logo

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Skills Required

chat support resolve metrics communication logical typing training

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Chat Process Executive Location: Mohali Experience: Fresher (0–1 Year) Job Type: Full-time Working Shift: Rotational We are looking for enthusiastic and customer-focused individuals to join our Chat Support Team. As a Chat Process Executive, you will be responsible for handling customer queries via live chat, providing prompt solutions, and ensuring an excellent customer experience. Key Responsibilities: Handle incoming customer queries through live chat in a professional and timely manner. Provide accurate information and resolve customer issues effectively. Maintain high levels of customer satisfaction by delivering clear and empathetic responses. Escalate complex queries to the appropriate department when required. Maintain records of customer interactions as per process guidelines. Ensure adherence to quality and performance metrics. Required Skills:Good verbal and written communication skills in English. Strong problem-solving and logical thinking ability. Ability to multitask and work under pressure. Basic computer knowledge and typing skills. Willingness to work in rotational shifts. Perks & Benefits: Opportunity to learn and grow in a professional environment. Training provided for skill enhancement. Positive work culture with career growth opportunities.

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Chat Process Executive