Posted:1 day ago| Platform: Apna logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

Respond to customer queries via live chat / email / web chat Understand customer issues and provide accurate resolutions Handle multiple chats simultaneously with quality responses Escalate complex issues to the concerned team when required Maintain proper chat records, tickets, and customer details Follow company processes, scripts, and quality standards Meet SLA, TAT, and customer satisfaction (CSAT) targets

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