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Tech Mahindra Limited
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Chat Process - Customer Support

Chat Process - Customer Support

Tech Mahindra Limited

0 years

|

1 - 2 Lacs

pune maharashtra india

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

bpo chat process fresher

Work Mode

On-site

Job Type

Full Time

Job Description

Roles and Responsibilities:

Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude.
Build rapport with customers to create a seamless customer experience across all interactions.
Provide information about products and services and guide customers through various processes.
Meet or exceed performance metrics related to sales targets, response time, eNPS, resolution time, and customer satisfaction.
Stay updated on product knowledge and any changes in company policies or procedures.
Drive upselling and cross-selling initiatives where applicable.

Required Profile:

Any undergraduate or graduate with prior sales experience or freshers with good communication skills.
Previous experience in sales chat or service chat processes is preferred.
Target-driven mindset with a focus on results.
Adaptable to changes in processes and targets.
Flexibility to work in 24/7 shifts, 5 days a week.
Excellent verbal and written communication skills.

Perks and Benefits:

Cab facility both ways (pick-up and drop within transport radius).
Immense growth opportunities.

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Tech Mahindra Limited

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