Chat bot specialist

Company Description

At ParrotAI, we are building the next generation of AI-driven conversational platforms to empower businesses to engage, automate, and scale customer interactions like never before. Our AI listens, understands, and responds in real-time, enabling seamless, personalized conversations across multiple platforms. From customer support and lead generation to internal workflow automation, ParrotAI transforms every message into meaningful action. We serve a range of clients, from startups to enterprises in e-commerce, SaaS, fintech, healthcare, and more, helping them scale smarter with AI.

Role Description

This is a full-time remote role for a Chat Bot Specialist. The Chat Bot Specialist will be responsible for developing, implementing, and optimizing AI-powered conversational bots. Day-to-day tasks include designing and maintaining chatbot interactions, testing and debugging, collaborating with cross-functional teams to gather requirements, and monitoring bot performance to improve customer engagement and satisfaction. The role also involves analyzing real-time customer insights and feedback for continuous improvement of chatbot capabilities.

Qualifications

• Technical skills in AI, Machine Learning, and Natural Language Processing (NLP)
• Experience in chatbot development and deployment
• Strong understanding of conversational design and user experience (UX)
• Familiarity with various programming languages such as Python or JavaScript
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in customer support, lead generation, or workflow automation is a plus
• Bachelor's degree in Computer Science, Engineering, or a related field is preferred