Job
Description
You will be responsible for leading and overseeing the IT Change Management process in order to ensure controlled and efficient implementation of changes with minimal risk to business operations. Working closely with IT teams, business stakeholders, and service owners, you will evaluate, approve, and communicate changes to ensure alignment with organizational policies and compliance frameworks. This role requires strong analytical, communication, and leadership skills to drive Change Advisory Board (CAB) meetings, assess risks, and ensure successful implementation of changes while maintaining business continuity. Your key responsibilities will include owning and governing the end-to-end Change Management process to ensure adherence to ITIL best practices. You will review, assess, and authorize Change Requests (CRs) based on impact, risk, and urgency, and ensure that all changes follow proper documentation, testing, and validation procedures before deployment. Leading Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings will be part of your responsibilities, where you will evaluate potential risks, conflicts, and dependencies before approving or rejecting changes, and work with technical teams to define rollback plans and contingency measures for high-risk changes. You will collaborate with IT teams, business leaders, and external vendors to coordinate changes seamlessly, ensuring timely communication of change schedules, impacts, and resolutions to relevant stakeholders. Acting as the primary escalation point for change-related issues and conflicts will also be part of your role. You will be responsible for ensuring changes align with organizational policies, regulatory requirements, and security guidelines, and monitoring and reporting on Change KPIs, success rates, and failed changes to identify areas for process improvement. Utilizing IT Service Management (ITSM) tools to track and manage changes and implementing automation and workflow improvements to enhance the efficiency of change processes will also be part of your responsibilities. To qualify for this role, you should possess a Bachelor's/Master's degree in IT, Computer Science, Business, or related fields, along with an ITIL v4 Foundation Certification. Advanced ITIL certifications in Change Management or Service Transition are preferred, and Project Management (PMP, PRINCE2) or Agile certifications are a plus. You should have at least 5 years of experience in Change Management or IT Service Management (ITSM), with a strong background in ITIL-based service operations and enterprise IT change governance. Experience working with large-scale IT environments, cloud, and infrastructure changes, as well as hands-on experience with ITSM tools such as ServiceNow, BMC Remedy, or Jira, is required. Strong technical skills in IT infrastructure, cloud technologies, networks, and applications, along with excellent risk assessment, analytical, and decision-making abilities are necessary for this role. Strong communication, stakeholder management, and leadership skills, as well as the ability to drive process improvements, reduce failed changes, and enhance change velocity, are essential. Key Skills: Change Management, Change Process, ITSM,
