Change and Release Specialist (SAP)

Pfizer

4 - 9 years

3 - 7 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

computer science isms sap iso 27001 problem management agile risk management continuous improvement release management abap

Work Mode

Work from Office

Job Type

Full Time

Job Description

A Technology Specialist and great communicator, who understands technology and ITIL processes. Responsible for managing all aspects of IT change and release management. The goal of this area is to safeguard our large IT landscape while facilitating change deployments.

A day in the life...

Coaching of Assignment groups in the regions/markets/business partners on compliance to Operation Center, Change, and Release management process standards.
Deliver induction and refresher training for IT change, and release management best practices ensuring all Nestle IT support teams comply with up-to-date standards.
Support ITSM workflows on ServiceNow and SAP transport management operations.
Convene Advisory Boards (eg CAB) and IT Freeze Boards.
Lead and participate in global change and release team activities and continuous improvement initiatives, such as but not limited to SOP reviews and other targeted workgroups.
Work closely with the Global functional Product Manager and other regional teams to ensure Global alignment, objectives and vision.
Undertake post change and post release reviews as part of the problem management/solving process; Analyse KPI trends and propose improvement initiatives where applicable to ensure continuous improvement (e.g., Measures, GSTD, DMAIC).
Be a trusted consultant for all matters related to Change & Release Management for the business, vendors and technical teams.

What will make you successful

Degree in Computer Science, Engineering, or similar is a plus.
4+ years of experience in IT Change and Release management.
2+ years of experience working with SAP Transportation Management System (TMS)
2+ years of technical experience in SAP CHARM (Solution Manager)
2+ years of technical experience in ServiceNow
Experience working with SAP technology (e.g. ABAP, Java, HANA).
Understand risk management methodology e.g. ISMS (ISO 27001).
Ability to develop effective working relationships with peers and management internationally, in other areas of the IS/IT organization and in Business Streams.
Ability to work in a technical environment, supporting customers of varying skill levels and backgrounds, and ability to translate technical aspects into simple terms.
Technical understanding about Data Centre infrastructure, basic system engineering principles, architecture standards, information risk and security.
Work with stakeholders based in various time zones, flexibility is essential as you participate in calls and activities outside of standard business hours and weekends.
Nestle offers flexible working hours that enabling you on how to get your job done and will help you balance your work with your personal commitments.

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