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CFTS L2 -Technical Support Engineer –Routing & Switching.

2 years

0 Lacs

bengaluru karnataka india

Posted:3 days ago| Platform: Linkedin logo

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Skills Required

support routing switching juniper security configuration software network engineering ip troubleshooting design communication ospf bgp icmp udp tcp qos ethernet ipsec ids mpls multicast data openstack cisco certifications

Work Mode

On-site

Job Type

Full Time

Job Description

Position: Technical Support Engineer 2

Business Unit: Juniper TAC -Customer Focused Technical Support


Summary:

  • This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
  • This is an Individual Contributor Role
  • Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
  • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
  • Take ownership for problem resolution, problem reproduction.
  • Be a fast learner and keep pace with newer technologies
  • Participate in initiatives such as create Knowledge Base and Whitepapers.
  • Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
  • Available to work in shifts and cover weekends rotations.

Experience

  • 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc.

Primary Skills

* Excellent problem solving skills.

* In depth knowledge of IP Packet flow

To be proficient in any 2 of the following technologies

* Layer 3 Technologies (OSPF, ISIS, BGP, ICMP, UDP, TCP, QoS, VRRP,)

* Layer 2 Technologies (Ethernet, VLAN, STP, ARP, LACP, stacking/virtual-chassis)

* Security Technologies (Firewalls, IPSec, GRE, IDP/IDS, IPS, Dos, clustering)

Understanding/Exposure/Expertise in one or more areas will add weightage

* Multicast technologies PIM, NG-MVPN

* Data center Fabric and IP CLOS networks

* SDN/NFV/OpenStack/Cloud

Prefer to have platform Knowledge (Routers/Switches/Firewalls) in one or more: -

Juniper, Cisco, Palo Alto, Arista, Huawei and others.

Traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc .

Preferred Certifications – JNCIA, JNCIS, JNCIP, JNCIE, CCNA/CCNP/CCIE

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