2 - 4 years

3 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & Responsibilities:

  • Implement, review, and continuously enhance field service operations.
  • Drive and achieve operational KPIs related to service performance and revenue.
  • Manage and lead the field service team to deliver optimal customer service.
  • Provide ongoing support, guidance, and training to service staff to ensure timely and high-quality customer service delivery.
  • Ensure service operations are executed with full process compliance and adherence to organizational policies and procedures.
  • Drive high customer satisfaction levels by achieving ambitious targets for Net Promoter Score (NPS) and Customer Effort Score (CES).
  • Monitor service quality and implement corrective actions to improve overall performance.

Desired Candidate Profile:

  • 24 years of experience in service operations or center management.
  • Background in

    home appliances or consumer durables

    will be preferred.
  • Strong leadership, team management, and customer-handling skills.
  • Experience in managing KPIs, service metrics, and process compliance.
  • Excellent communication and problem-solving abilities.

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