Centre Head

Role: Centre Head

Location: WADHWA Ghatkopar, Mumbai, Maharashtra.

Job Type: Full-Time.

Experience: Minimum 1-3 years in sales or operations in customer-facing roles

Languages: Proficient in Hindi and English.

About Us

At Artium Academy, India’s #1 Music Academy, we are committed to delivering exceptional musical experiences to every learner. As an Academic Counselor, you will be the first point of contact for aspiring learners, helping them discover the right path in their musical journey. Your work will play a crucial role in driving the academy’s growth and ensuring smooth coordination of our trial classes and batch operations.

Key Responsibilities

• Sales Outreach & Lead Conversion:
• Conduct outreach calls to leads registered through Meta, Google, Justdial, and organic sources, using the relevant CRM.
• Engage leads with contextual, relationship-driven conversations to understand their interests, pitch suitable programs, and drive centre visit bookings.
• Schedule trial classes and centre visits, keeping in mind the teacher calendar — including their working hours and any planned leaves.
• Follow up consistently to ensure bookings turn into actual centre visits.
• Track and improve performance metrics:
• Lead to Booking % – How many leads confirm trial bookings.
• Booking to Visit % – How many of them attend the trial session.
• Batch Coordination & Learner Onboarding:
• Assist visiting learners in selecting suitable batches aligned with their availability and course preference.
• Refer to the teacher-wise batch calendar to suggest appropriate options and confirm their slot.

Key Skills & Traits

• Persuasive Communicator: Ability to hold meaningful conversations and build interest.
• Target-Oriented: Comfortable working with performance metrics and follow-up processes.
• Organized: Strong coordination skills for managing schedules and learner preferences.
• Relationship-Oriented: Warm, professional, and comfortable interacting with learners of all ages.
• Team Player: Collaborates effectively with Centre Head and teachers.
• Tech-Friendly: Proficient with the Google ecosystem (Docs, Sheets, Forms, Calendar) and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹16,376.92 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person