Central Lab Manager

Role & responsibilities

The Central Laboratory Manager will lead and manage operations of the Central Lab at Ankura Hospital, ensuring standardized, efficient, and high-quality diagnostic services across all Ankura Hospital branches. This role involves managing centralized testing, maintaining NABL/NABH compliance, streamlining inter-branch sample logistics, and ensuring consistency in lab quality, TAT, and reporting standards across the network.

Central Lab Oversight:

• Manage the core operations of Ankuras Central Lab, overseeing all major diagnostic modalities (Biochemistry, Microbiology, Hematology, Pathology, Immunology, etc.).
• Ensure timely processing and reporting of samples received from all Ankura locations.
• Maintain a centralized reporting dashboard for lab performance across branches.

Multi-Location Coordination:

• Work closely with Lab Technologists, Quality Leads, and Unit Heads across branches to ensure sample collection, transportation, and reporting are aligned with SLAs.
• Monitor and audit branch labs to ensure sample integrity, documentation accuracy, and protocol adherence before dispatch to the Central Lab.
• Act as the single point of contact for all lab-related escalations across units.

Quality & Accreditation Management:

• Ensure that the Central Lab complies with NABL standards and maintains readiness for surveillance audits.
• Harmonize SOPs across branches for pre-analytical, analytical, and post-analytical processes.
• Implement internal quality control (IQC) and participate in EQAS programs for inter-lab accuracy checks.

Team Leadership & Development:

• Lead a team of senior technologists, quality officers, phlebotomy coordinators, and support staff at the Central Lab.
• Conduct regular training and assessments to upgrade skills of lab teams across units.
• Drive a culture of process discipline, accountability, and continuous improvement.

Technology & LIS Oversight:

• Oversee the implementation and usage of LIS(Laboratory Information System) across branches and central lab.
• Collaborate with IT to ensure seamless data flow, auto-validation, and centralized report access.
• Work with OEMs and vendors for analyzer integration, calibration, and preventive maintenance.

Sample Logistics & Inventory:

• Develop and manage an efficient sample transportation system from branches to the Central Lab, with TAT adherence.
• Ensure optimal inventory of reagents, consumables, and supplies at the central lab and monitor reorder levels across units.
• Streamline vendor relationships and procurement coordination with central supply chain team.

Performance Monitoring & Reporting:

• Establish KPIs for lab operations across all unitsTAT, error rates, EQAS scores, equipment downtime, etc.
• Monitor and present CPRT (Cost Per Reportable Test) and Lab Cost Analysis
• Publish monthly dashboards and operational reports to management with analysis and improvement actions.
• Ensure patient feedback related to lab services is reviewed and addressed promptly.

Job Specifications

• Educational Qualification

  M.Sc. in Medical Lab Technology (MLT) / Microbiology / Biochemistry / Life Sciences (MBA in Healthcare Management preferred)

• Experience:

  Minimum 10 years in hospital lab services, with at least 3-5 years managing centralized or multi-site operations in a NABL-accredited environment.

• Certifications:

  NABL Internal Auditor Certification preferred but not mandatory

• Work Location: Attapur

• Must be flexible to travel.