Center Head- Outbound Telemarketing

As the Center Head, your primary role will be to drive the sales performance of the outbound call center. This will involve managing a team of agents, developing strategies to maximize sales, and ensuring the achievement of sales targets. Key Responsibilities: - Lead and manage the outbound call center team, including conducting performance evaluations. - Oversee the daily operations of the call center, ensuring efficient performance and the achievement of operational targets. - Implement strategies to improve efficiency and maintain high levels of productivity among the team of agents. - Develop and implement strategies to achieve sales targets and enhance overall performance. - Monitor and analyze call center metrics to identify areas for improvement. - Ensure compliance with company policies and defined processes. - Foster a positive and productive work environment within the call center. - Collaborate with other departments to align call center operations with the overall business goals. - Manage budgets and resources effectively to achieve operational efficiency. - Analyze input data parameters on a daily basis to increase productivity. Qualifications Required: - Proven experience in a leadership role within a call center environment. - Strong understanding of outbound call center operations and sales processes. - Excellent communication and interpersonal skills. - Ability to motivate and inspire a team to achieve targets. - Strong analytical and problem-solving skills. - Bachelor's degree in business administration, management, or a related field (preferred).,