Center Head- Outbound Telemarketing

The Center Head role is crucial in driving the sales performance of our outbound call center. You will be in charge of leading a team of agents, devising strategies to enhance sales, and meeting sales targets effectively. Your responsibilities will include overseeing the outbound call center team, evaluating their performance, and supervising daily operations to ensure efficiency and target achievement. Additionally, you will implement strategies to boost productivity, maintain high efficiency levels, and strive to attain sales goals. As the Center Head, you will play a key role in developing and executing strategies to enhance sales performance. Monitoring call center metrics, identifying improvement areas, and ensuring compliance with company policies and processes will be critical tasks. Creating a positive work environment, collaborating with other departments to align operations with business goals, and managing resources efficiently are also part of your duties. To excel in this role, you should have prior leadership experience in a call center setting, a solid grasp of outbound call center operations and sales processes, and excellent communication skills. Motivating and inspiring your team, along with strong analytical and problem-solving abilities, will be essential. While a Bachelor's degree in business administration, Management, or a related field is preferred, your experience and skills will be the key factors in your success.,