CCaaS Project Manager

The Digital Services CCaaS Project Manager will assist in the planning, execution, and completion of projects across various departments. This entry level role is ideal for individuals aiming to build a career in project management by gaining hands-on experience under the mentorship of seasoned professionals. The CCaaS Project Manager will support project teams to ensure that projects are delivered on time, within scope and within budget.

This is a remote role, candidate must be located and eligible to work in India.

Job Responsibilities

• Project Coordination: Assist senior project managers in coordinating and monitoring project activities, ensuring alignment with project goals and timelines
• Documentation and Reporting: Prepare and organize project documentation, including schedules, budgets and risk management plans
• Stakeholder Communication: Communicate effectively with team members and stakeholders to provide updates on project progress and address any issues
• Quality Assurance: Assist in inspecting and evaluating projects to ensure they meet quality standards and client expectations
• Risk Management: Identify potential project risks and assist in developing mitigation strategies
• Process Improvement: Contribute to the development and implementation of process improvements to enhance project efficiency and effectiveness

Skills and Qualifications

• 1-3 years of project management experience managing complex projects across various industries and or product types

• Degree in Business Administration, Project Management, Corporate Education or equivalent

• Proficiency in project management tools such as Smartsheet, Excel, Microsoft Office Suite and other relevant software

• Knowledge in project management methodology, such as PMI, Agile, etc.

• Experience understanding and monitoring of project KPIs

• Risk management skills

• Problem/crisis management skills - if they occur during the project

• High level of negotiation and communication skills

• Analytical capacity for data interpretation and report production

• Fluency in English required

Preferred

• Experience with corporate digital products and services

• Certifications: Project Management Professional (PMP) or Agile Project Management Methodologies (i.e. Certified ScrumMaster)

• Postgraduate degree in project management

• Additional fluency in French, Spanish and/or Portuguese

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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