Senior Software Engineer - Full Stack

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Summary of Primary Job Responsibilities:

• Collaborate with technology managers to gather and understand application and system requirements.
• Analyze business and technical requirements, define architecture, and delegate development tasks appropriately.
• Upgrade and enhance existing applications to meet evolving business needs.
• Develop detailed technical specifications and documentation.
• Write clean, scalable, and maintainable code for enterprise-grade applications.
• Review, debug, and optimize code to ensure high performance and adherence to best practices.
• Provide technical leadership, mentorship, and support to junior developers, including conducting code reviews and knowledge sharing sessions.
• Deploy functional and secure websites, software applications, and services.
• Draft and maintain technical documentation, including software operating procedures and release notes.
• Train and support junior staff, helping them grow technically and professionally.
• Track and manage project deliverables using appropriate tools and methodologies.
• Assist in the execution of quality assurance processes and help manage production releases.
• Monitor and report project/task progress, identifying risks, issues, and proposing solutions to management.
• Document, review, and obtain approval for all project changes manage change implementation to ensure alignment with project goals.
• Provide ongoing production support and incident management, including on-call support, issue resolution, and documentation.
• Collaborate with cross-functional IT teams to enhance infrastructure and systems integration.
• Work closely with Business Analysts to ensure adherence to defined end-to-end processes and contribute to continuous process improvement.
• Partner with Compliance and Security teams to meet all relevant compliance and security standards.

Typical Qualifications:

Education & Experience:

• BE / BTech in Computer Science or Information Technology preferred. Will consider years of related work experience in lieu of.
• 5+ years progressive experience within an IT development organization(s) preferred.
• At least three years experience with a 24x7 development/support organization desired.

Required (5 to 7 years)

• Proficient in at least one front-end technology such as React.js, Angular, or Vue.js and including HTML & CSS
• Proficient in at least one back-end technology such as Node.js, .NET, or C#.
• Proficient with middleware tools such as REST APIs and web services
• Strong knowledge of RDBMS databases like MySQL, Oracle, or PostgreSQL.
• Familiarity with NoSQL databases such as MongoDB, Redis
• Experience with messaging queues like Apache Kafka, RabbitMQ, or similar.
• Ability to follow and enforce coding best practices, design patterns, and architectural standards.
• Strong in code reviews, providing constructive feedback, and mentoring junior developers
• Experience interfacing with & manipulating active directory attributes, Scripting - Python, PowerShel, lETL experience - SSIS, Azure Data Factory,Familiarity with Cloud platforms (Azure/AWS) is a plus.

Knowledge/Abilities:

• Solid technical skills (contact center systems support, solutions architecture, software development knowledge, operating systems, networking, etc.)
• Skilled in UI/UX design & implementation, responsive design
• Excellent verbal and written communication skills. Must be vocal at meetings and present well.
• Critical to be able to define and complete tasks without being spoon-fed
• Ability to research and design solutions, document and relay requirements to the other developers
• Excellent problem-solving & escalation skills
• Must work well independently and in a team environment

Working Conditions:

• Remote with periodic meetings at Foundever office.

• Preferable Working Hours: 3:00 PM-12:00 AM IST (24x7 development/support desired).

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