Communication Trainer VNA Trainer ,Grammer , Vowel/Consonant Sounds, IPA, Syllable Stress, Intonation , sentence construction, grammar,parts of speech ,Sound correction ,Accent Neturilization ,Articlutaion. NHT ,Communication & Softskills ,Classroom Training ,Audtipng calls providing feedback ,VNA Trainer ,Grammer , Vowel/Consonant Sounds, IPA, Syllable Stress, Intonation , sentence construction, grammar,parts of speech ,Sound correction ,Accent Neturilization ,Articlutaion,
Total Experience - 1 + yrs BPO Hiring, Internal Sourcing, International CSE Level Hiring experience (Mandatory) 6 days working || 11am-9:30pm (9 hrs Work window) || Mon-Sat Work Location: Airoli, Navi Mumbai Job Description: . End to End Recruitment. . Sourcing, Interviewing, Vendor management, Job Portal. . Managing the end-to-end recruitment cycle for Bulk Hiring Support, and BPO Functions hiring which includes multichannel sourcing, screening, interviewing, attracting and selecting appropriate talent, salary, and level benchmarking. . Hiring experienced candidates across different, Recruiting for multiple Accounts for BPO Industry. . Worked on bulk hiring, Mass hiring, BPO hiring, Agent based CSE hiring positions with great turnaround and closure time. . Sourced relevant candidates through Job Boards, Social Networking sites, Employee Referral, Job Postings, and other networks. Conducted the initial technical screening to determine suitability and interest of candidate. . Coordinated with Technical Panel for all Technical interviews and Client interviews. . Responsible for initiating background verification checks, medical checks, offer management, stakeholder management. . Experience with high volume recruiting of a variety of generic roles . Successfully managed Offshore Ramp-up hiring across PAN India for KYC . Portals used for Sourcing: Naukri.com, Monster, LinkedIn.
About Us Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Summary of Primary Job Responsibilities: Design, develop, and maintain robust software solutions using Microsoft's well-known .NET framework, in combination with either React.js (front-end), Node.js (back-end), or preferably both. Collaborate with cross-functional teams to deliver scalable and complex software solutions that align with client specifications and business goals. Refactor and optimize existing codebases to ensure compliance with coding standards and best practices. Conduct thorough code reviews to identify and resolve bugs, performance bottlenecks, and security vulnerabilities. Perform comprehensive testing, including writing and executing unit test cases, to ensure code reliability and maintainability. Build clean, responsive, and user-friendly interfaces using HTML5 and CSS3, following modern design and UX/UI principles. Ensure all outputs are intuitive, visually engaging, and deliver a seamless user experience. Manage deployment of applications and actively monitor user adoption, feedback, and performance. Use client and user feedback to drive iterative improvements and enhancements for future versions. Stay up to date with the latest trends, frameworks, and tools in software development, especially within the .NET ecosystem and associated front-end/back-end technologies. Familiarity with Jira or similar ticketing/project management tools for sprint planning, issue tracking, and agile collaboration. Typical Qualifications: Education & Experience: BE/B.Tech in Computer Science or IT preferred. 3+ years progressive experience within an IT development organization(s) preferred. Prior experience as a .NET Developer Required (3 to 5 years) Skilled in various architectures including Microsoft .NET framework, C# Proficient with front-end development languages including HTML, CSS, ASP. Net forms, JavaScript, ReactJS, Bootstrap, Node, SASS, Vite, Typescript Proficient with middleware tools such as REST APIs and web services Experience interfacing with & manipulating active directory attributes,Scripting - Python, PowerShell,ETL experience - SSIS, Azure Data Factory,Familiarity with Cloud platforms (Azure/AWS) is a plus. Knowledge/Abilities: Ability to deliver quality software in a timely manner with multiple tasks/projects in progress. Skilled in UI/UX design & implementation, responsive design Great collaborator with both technical and non-technical staff. Quality focused Excellent verbal and written communication skills. Must be vocal at meetings and present well. Critical to be able to define and complete tasks without being spoon-fed Working Conditions: Remote with periodic meetings at a Foundever office. Preferable Working Hours: 3:00 PM-12:00 AM IST #L1-JB1 #L1-Remote
About Us Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Summary of Primary Job Responsibilities: Collaborate with technology managers to gather and understand application and system requirements. Analyze business and technical requirements, define architecture, and delegate development tasks appropriately. Upgrade and enhance existing applications to meet evolving business needs. Develop detailed technical specifications and documentation. Write clean, scalable, and maintainable code for enterprise-grade applications. Review, debug, and optimize code to ensure high performance and adherence to best practices. Provide technical leadership, mentorship, and support to junior developers, including conducting code reviews and knowledge sharing sessions. Deploy functional and secure websites, software applications, and services. Draft and maintain technical documentation, including software operating procedures and release notes. Train and support junior staff, helping them grow technically and professionally. Track and manage project deliverables using appropriate tools and methodologies. Assist in the execution of quality assurance processes and help manage production releases. Monitor and report project/task progress, identifying risks, issues, and proposing solutions to management. Document, review, and obtain approval for all project changes manage change implementation to ensure alignment with project goals. Provide ongoing production support and incident management, including on-call support, issue resolution, and documentation. Collaborate with cross-functional IT teams to enhance infrastructure and systems integration. Work closely with Business Analysts to ensure adherence to defined end-to-end processes and contribute to continuous process improvement. Partner with Compliance and Security teams to meet all relevant compliance and security standards. Typical Qualifications: Education & Experience: B E / BTech in Computer Science or Information Technology preferred . Will consider years of related work experience in lieu of. 5+ years progressive experience within an IT development organization(s) preferred. At least three years experience with a 24x7 development/support organization desired. Required (5 to 7 years) Proficient in at least one front-end technology such as React.js, Angular, or Vue.js and including HTML & CSS Proficient in at least one back-end technology such as Node.js, .NET, or C#. Proficient with middleware tools such as REST APIs and web services Strong knowledge of RDBMS databases like MySQL, Oracle, or PostgreSQL. Familiarity with NoSQL databases such as MongoDB, Redis Experience with messaging queues like Apache Kafka, RabbitMQ, or similar. Ability to follow and enforce coding best practices, design patterns, and architectural standards. Strong in code reviews, providing constructive feedback, and mentoring junior developers Experience interfacing with & manipulating active directory attributes, Scripting - Python, PowerShel, lETL experience - SSIS, Azure Data Factory,Familiarity with Cloud platforms (Azure/AWS) is a plus. Knowledge/Abilities: Solid technical skills (contact center systems support, solutions architecture, software development knowledge, operating systems, networking, etc.) Skilled in UI/UX design & implementation, responsive design Excellent verbal and written communication skills. Must be vocal at meetings and present well. Critical to be able to define and complete tasks without being spoon-fed Ability to research and design solutions, document and relay requirements to the other developers Excellent problem-solving & escalation skills Must work well independently and in a team environment Working Conditions: Remote with periodic meetings at Foundever office. Preferable Working Hours: 3:00 PM-12:00 AM IST (24x7 development/support desired). #L1-JB1 #L1-Remote
The Senior Manager, Security Assurance will lead security assurance initiatives, drive compliance with various security frameworks, and ensure Foundever's data integrity. The ideal candidate will possess extensive experience with cybersecurity frameworks and audits, including but not limited to HITRUST, SOC, ISO 27001, NIST, and PCI DSS. They will also be responsible for facilitating external audits and collaborating with cross-functional teams to enhance our security posture. Job Responsibilities Lead and manage the Security Assurance programs, ensuring compliance with regulatory and internal standards (i.e. HIPAA, GDPR, EU AI Act, etc.) Oversee, coordinate, and facilitate external audits (i.e., HITRUST, SOC, ISO 27001, NIST, PCI DSS) and collaborate with auditors to provide necessary documentation and responses Assess and identify gaps in security controls and develop strategies for remediation and improvement Serve as a subject matter expert on security frameworks and help influence the organization's security strategy Develop and implement security standards and policies in alignment with organizational objectives and industry best practices Conduct risk assessments and vulnerability assessments to evaluate the security posture of the organization and its assets Collaborate with IT, Legal, and Compliance teams to ensure coherent security practices across the organization Review change management requests to ensure alignment with compliance frameworks and security standards, providing recommendations for mitigating potential risks associated with proposed changes Collaborate with cross-functional teams to assess security compliance requirements in contracts, offering guidance and support in drafting, negotiating, and reviewing contractual terms related to data protection and security compliance measures Assist in the identification and documentation of security-related clauses in contracts, ensuring that all agreements reflect the necessary compliance and risk management measures in accordance with relevant frameworks Prepare and present regular updates to senior leadership on the status of security assurance initiatives and audit findings Stay informed of industry trends, threats, and regulatory changes affecting information security Skills and Qualifications 7-10 years of experience in information security, with a focus on security assurance and compliance (HIPAA experience highly preferred) Bachelor's degree in Computer Science, Information Technology, Security Management, or a related field (Master's degree preferred) In-depth knowledge of security frameworks and standards such as HITRUST CSF, SOC 1/2, ISO 27001, NIST, PCI DSS, etc. Proven experience in managing and leading external audit engagements, including preparation, facilitation, and follow-up Strong analytical and problem-solving skills, with the ability to assess complex security issues and implement effective solutions Exceptional communication and interpersonal skills with the ability to engage and influence stakeholders at all levels Experience in project management and the ability to prioritize and manage multiple initiatives simultaneously Proven experience with compliance software and external audit portals for evidence posting and collaboration Knowledge of audit cycles and certifications for cloud hosted applications, AI experience a plus Relevant security certifications and framework certifications (e.g., CCSFP, CISM, CISSP, CISA, CRISC, ISO Lead Auditor, PCIP) are highly desirable. About Us Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. - #LI-MAM #LI-Remote #LI-India
About Us Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Summary of Primary Job Responsibilities: Design, develop, and maintain robust software solutions using Microsoft's well-known .NET framework, in combination with either React.js (front-end), Node.js (back-end), or preferably both. Collaborate with cross-functional teams to deliver scalable and complex software solutions that align with client specifications and business goals. Refactor and optimize existing codebases to ensure compliance with coding standards and best practices. Conduct thorough code reviews to identify and resolve bugs, performance bottlenecks, and security vulnerabilities. Perform comprehensive testing, including writing and executing unit test cases, to ensure code reliability and maintainability. Build clean, responsive, and user-friendly interfaces using HTML5 and CSS3, following modern design and UX/UI principles. Ensure all outputs are intuitive, visually engaging, and deliver a seamless user experience. Manage deployment of applications and actively monitor user adoption, feedback, and performance. Use client and user feedback to drive iterative improvements and enhancements for future versions. Stay up to date with the latest trends, frameworks, and tools in software development, especially within the .NET ecosystem and associated front-end/back-end technologies. Familiarity with Jira or similar ticketing/project management tools for sprint planning, issue tracking, and agile collaboration. Typical Qualifications: Education & Experience: BE/B.Tech in Computer Science or IT preferred. 3+ years progressive experience within an IT development organization(s) preferred. Prior experience as a .NET Developer Required (3 to 5 years) Skilled in various architectures including Microsoft .NET framework, C# Proficient with front-end development languages including HTML, CSS, ASP. Net forms, JavaScript, ReactJS, Bootstrap, Node, SASS, Vite, Typescript Proficient with middleware tools such as REST APIs and web services Experience interfacing with & manipulating active directory attributes,Scripting - Python, PowerShell,ETL experience - SSIS, Azure Data Factory,Familiarity with Cloud platforms (Azure/AWS) is a plus. Knowledge/Abilities: Ability to deliver quality software in a timely manner with multiple tasks/projects in progress. Skilled in UI/UX design & implementation, responsive design Great collaborator with both technical and non-technical staff. Quality focused Excellent verbal and written communication skills. Must be vocal at meetings and present well. Critical to be able to define and complete tasks without being spoon-fed Working Conditions: Remote with periodic meetings at a Foundever office. Preferable Working Hours: 3:00 PM-12:00 AM IST #LI-JB1 #LI-Remote
Quality Analyst- Operations Roles and Responsibilities: Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data recommend solutions to address root cause. Monitor quality and accuracy attributes recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Education (if beyond High School or equivalent): Minimum Graduate(Any Bachelor's Degree Holder would be eligible). Experience Target (in this job or a related function/field): One or more years experience demonstrating knowledge of call center operations, goals and processes. Skills: (identify essential skills required, and identify additional skills that enable success in performing this job) Basic PC skills. Strong customer service and interpersonal skills. Good verbal and written communication skills. Research, analytical and problem-solving skills. Knowledge/Abilities: (describe type and level of knowledge or ability needed to perform essential job functions and those that enable success in performing this job) Knowledge and effective use of quality management processes and tools. Ability to work well independently or within a team.
.Job Description: Admin Assistant .Job Summary: The Admin Assistant provides administrative support to ensure the smooth operation of the office. Key responsibilities include answering phones, managing correspondence, scheduling appointments, and performing various clerical tasks. .Key Responsibilities: 1. Answer and direct phone calls, handle correspondence, and respond to inquiries. 2. Day to day facility upkeep & Transport . 3. Maintain accurate records and databases. 4. Manage office supplies, inventory, and expenses. 5. Provide general administrative support to the team. 6. Transport Operation Requirements:. 1. Graduate 2. 1-2 years of administrative experience. 3. Excellent communication, organizational, and time management skills. 4. Proficiency in Microsoft Office and other software applications. .Skills: 1. Strong attention to detail and accuracy. 2. Ability to multitask and prioritize tasks. 3. Excellent customer service skills. 4. Ability to maintain confidentiality and handle sensitive information.