Sales Operations Specialist

Summary

We are seeking a highly analytical and detail-oriented Sales Operations Specialist to join our team and play a key role in optimizing our sales processes, enhancing operational efficiency, and contributing to business growth.

As a Sales Operations Specialist, you will be responsible for collecting and analyzing sales data, identifying areas for improvement, and implementing strategies that empower our sales teams to perform at their best. Acting as the critical link between the sales team and other operational functions within the organization, you will ensure seamless collaboration and alignment across departments.

The ideal candidate is skilled in interpreting complex data, understands sales performance metrics deeply, and has a passion for uncovering opportunities to streamline operations. Your expertise will help us refine our processes, maximize productivity, and achieve sustainable success.

This is a hybrid role, candidate must be located and eligible to work near our India offices.

Job Responsibilities

• Manage Salesforce CRM and ensure its accuracy and relevance
• Support the sales team with planning and operational tasks
• Manage pipeline progression and ensure timely closing of opportunities
• Monitor and analyse sales data and seller performance to identify areas of operational support
• Assist in the preparation of sales forecasts and quotas
• Monitor and report on sales performance analytics
• Develop and maintain a sales forecast to help predict revenue streams
• Implement new sales processes and aligned to overall sales strategy and integrated them with other departments
• Assist in the development and implementation of sales training and development initiatives
• Suggest innovative ideas to increase Salesforce adoption and improve user experience
• Ensure compliance with sales policies, practices and procedures
• Interpersonal and communication skills to liaise between the sales team and other departments, ensuring smooth operations and effective collaboration

Skills and Qualifications

• Proven work experience as a Sales Operations Specialist or similar role in sales
• Excellent understanding of sales performance metrics
• Hands-on experience with Salesforce, PowerBI and MS Excel
• Excellent analytical and organizational skills
• Numerical abilities and problem-solving attitude
• Fluent in English
• BSc degree in Sales, Business Administration or relevant field

About Us

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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