CCaas Implementation

Tech Mahindra

3 - 8 years

15 - 30 Lacs

noida pune bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

ccaas contact centers implementation cycle

Work Mode

Hybrid

Job Type

Full Time

Job Description

Technical Skills (candidate should have at least any 1 experience from below)

2+ Years of experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc.
Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing
Should have knowledge in CTI or Voice recording products
Experience on VOIP, Dialer, ACD , IVR, SBC
Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP.
Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc.
Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management
Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like.
Have experience in Groovy and Javascript

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