Catering Sales Manager

You will be responsible for handling local social catering opportunities for the property and achieving and exceeding the hotel catering sales revenue goals. Day-to-day supervision will be provided to Catering Sales associates on-property, depending on the volume of local social catering business. It will be your responsibility to contract and close local catering and social business, ensuring proper turnover for quality service delivery. Actively up-selling each business opportunity to maximize revenue and implementing the brand's service strategy and initiatives in all aspects of the sales process to drive customer loyalty through service excellence. To qualify for this role, you should have a high school diploma or GED with 2 years of experience in sales and marketing, guest services, front desk, or related professional area. Alternatively, a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major from an accredited university will be accepted with no work experience required. Your core work activities will include identifying, qualifying, and soliciting new catering business to achieve personal and hotel revenue goals, as well as proactively soliciting affiliate business associated with citywide events. You will need to understand the overall market, including competitors" strengths and weaknesses, economic trends, and supply and demand, in order to effectively sell against them. Maximizing revenue through up-selling packages and creative food and beverage offerings, implementing process improvements and best practices, and understanding the hotel's primary target customer and service expectations will be crucial. Managing the sales efforts for the hotel related to local social catering business, responding to incoming catering opportunities, and closing the best opportunities based on market conditions and hotel needs will also fall under your responsibilities. You will use negotiating skills and creative selling abilities to close business, design and develop creative catered events, and manage catering sales revenue and operation budgets. Promoting accountability, executing sales strategies, and supporting customer service and brand standards are essential for driving superior business results. Building successful relationships with property Sales and Marketing colleagues, Above Property Sales, and other hotel departments to ensure coordinated sales efforts, as well as developing a close working relationship with operations to execute strategies at the hotel level, will be important. Collaborating with the property's Food and Beverage team to develop menus that drive sales, interacting effectively with vendors, competitors, and the local community, and ensuring seamless turnover from sales to operations while delivering high levels of service are key components of this role. Providing exceptional customer service by understanding customers" business needs, offering better business solutions, driving customer satisfaction and loyalty, and assisting customers throughout their program/events will be a priority. Monitoring the resolution of guest issues arising from the sales process and performing other duties as assigned to meet business needs will also be part of your responsibilities. Marriott International is an equal opportunity employer committed to fostering an inclusive environment where the unique backgrounds of all associates are valued and celebrated. Non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law, is a core value upheld by the organization.,