Cash Apps Process Lead

• To assist the Team Lead in overseeing cash application operations, ensuring the timely and accurate posting of customer payments.
• This role includes supervising a team, resolving complex issues, and driving process improvements to enhance efficiency and accuracy.
• The position acts as a critical support role to the Team Lead, ensuring adherence to internal controls and compliance with organizational policies.
• Performing end-to-end cash application activities for AECOM entities on specified region.
• Follow established policies, procedures, and management guidance.
• Manage the daily cash applications activities ensuring timeliness and meeting all required SLA.
• Work closely with the team, team lead/manager and relevant offshore and onshore teams within O2C Tower in reaching goals and accomplishing the team vision.

Responsibilities & Duties

• Assist the Team Lead in managing daily cash application operations.
• Monitor team performance to ensure timely and accurate application of payments.
• Provide guidance and training to team members to improve productivity and performance
• Supervise the processing of various payment types (checks, ACH, wire transfers, credit cards, etc.).
• Processing 30% volume or performing equivalent cash activities
• Review and resolve escalated issues related to unapplied payments, short payments, and overpayments.
• Ensure all payments are accurately posted to customer accounts within the agreed SLAs.
• Investigate and resolve complex payment discrepancies in collaboration with internal teams (e.g., PA, billing) and external stakeholders.
• Monitor deduction trends and recommend resolutions to minimize disputes.
• Escalate unresolved issues to the appropriate level when necessary.
• Generate, review, and analyze daily, weekly, and monthly cash application reports.
• Assist in month-end and year-end closing activities related to accounts receivable.
• Identify trends in discrepancies and propose preventive measures.
• Collaborate with the Team Lead to identify opportunities for process improvements and implement best practices.
• Partner with IT and finance teams to optimize ERP systems for enhanced cash application processes.
• Serve as a point of contact for internal and external stakeholders regarding payment-related queries.
• Coordinate with treasury, bank teams, and other departments to resolve payment issues efficiently.
• Ensure all cash application activities comply with organizational policies and financial regulations.
• Support internal and external audits by providing necessary documentation and explanations.

Qualifications & Requirements

• Bachelors degree in Accounting/Finance or equivalent relevant courses.
• 6+ years of relevant professional experience in Cash application.
• At least 12 years in a supervisory or leadership role is preferred.
• Proficiency in ERP systems (e.g., Employee Center Oracle) is required.
• Advanced knowledge and understanding of accounting standards and procedures and internal controls.
• Proven experience as a cash applications or similar role
• Excellent skills in investigating/researching payment history/details
• Knowledge of billing procedures and collections
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Able to handle difficult or irate stakeholders
• Problem-solving skills
• Very keen to details
• Ability to work independently and contribute to broader team objectives
• Ability to multitask and manage time amid multiple deadlines