Cash Application - Process Manager

Role Overview: As a Process Manager for Cash Application & Customer Services at Broadridge in Hyderabad, you will be responsible for overseeing the finance & accounting shared services related to revenue accounting. Your role will involve hands-on experience in cash applications, disputes management, and closely monitoring accounts receivable aging. You will play a key role in driving Days Sales Outstanding (DSO) to meet targets, ensuring collection targets are achieved, and identifying potential risks in processes to mitigate them. Additionally, you will lead a team of 10-15 associates, monitor deliverables, work with international clients, and impart training to team members. Key Responsibilities: - Hands-on experience in cash applications and disputes management - Monitoring accounts receivable aging and driving Days Sales Outstanding (DSO) targets - Ensuring collection targets are met for self and the team - Identifying issues, offering solutions, and documenting conclusions - Leading a team of 10-15 associates - Monitoring daily deliverables and SLAs, preparing necessary MIS reports - Working with international clients and business partners - Conducting training sessions, team appraisals, and recruitment processes - Developing relationships across departments and global teams - Nurturing and mentoring the team members Qualifications Required: - Qualified / Semi-qualified Chartered / Cost Accountant / B.Com / BBA / MBA with 10+ years of accounting experience - Experience in AR processes including cash application, billing, and collections - Strong understanding of the Order-to-Cash (O2C) cycle - Handling international customers with effective communication skills - Excellent written and verbal communication skills - Hands-on experience in Oracle Financials E-Business Suite & Fusion - Knowledge of cash application tools like APRO and Highradius preferred - Sound understanding of SOX controls - Self-driven and self-motivated,