Job
Description
Job Description In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps. How You Will Contribute And What You Will Learn Plan and execute technical tasks requiring specialist skills in own professional area. Work independently with the responsibility for solving customer request cases and reporting according to processes. Identify and solve technical problems. Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month) Care Expert Technical Support – TAC - Packet Core. Support customers' regions– APAC & India, MEA & Europe, NAM Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure. Key Skills And Experience 8+ years of relevant experience and/or a graduate equivalent (or higher) degree. Level 2 Technical Support – TAC - Packet Core. Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure. Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards. Fault identification/correction/ reporting skills on the particular subsystem and equipment Ready to support Emergencies on a 24/7 basis It would be nice if you also had: Flexible to work in different time zones. Having Excellent in logical / analytical skills. Linux Cloud certification. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.
