Care Engineer

As a Care Engineer for Nokia Mediation, you'll deliver end-to-end global support while combining technical expertise with hands-on developmentowning code customizations, fixes, and delivery to customers. You'll act as a technical leader and mentor, contributing to global improvement initiatives and serving as a Subject Matter Expert. While the role is primarily remote, it may occasionally involve on-site customer visits. You'll also be part of a 24x7 support rotation, ensuring high service availability across supported regions.

You have:

• A Bachelor's / Master's degree or equivalent with over 12 years of hands-on experience in technical support, service deployment, or software development for complex software applications, including L3/L4 support and R&D involvement
• At least 10 years of practical expertise in UNIX/Linux scripting with strong proficiency in operating systems and shell environments
• Proven experience with databases and programming languages, including RedisDB, Postgres, MariaDB, Oracle, Hadoop, SQL, Java, C, Perl, and PL/SQL
• Strong knowledge of networking, IP protocols, and cloud technologies, along with virtualization and clustering platforms such as OpenStack, VMware vSphere, OpenShift, and Kubernetes

It would be Good if you also had:

• Motivated, independent, and able to build and maintain good relationship with customers and internal stakeholders

• Deliver end-to-end (L2L4) support for Nokias Digital Business suiteprimarily Nokia Mediationensuring timely resolution of customer issues within SLA through root cause analysis, solution delivery, and source code fixes.
• Meet and exceed Care quality standards and KPIs while actively contributing to a high-performance, innovation-driven support culture.
• Collaborate with cross-functional teams to address support and project-related needs efficiently and effectively.
• Engage directly with customers, requiring strong communication skills and the ability to manage expectations in high-pressure environments.
• Participate in 24x7 emergency support rotations, while contributing to continuous improvement initiatives focused on Care efficiency, product enhancement, and overall customer experience.