Position Purpose The main responsibility of Cardif APS organization is to provide applications production support services.
A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.
Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.
The Production Support team member for the Cardif APS team will be primarily responsible for following activities:
Application /Infra Incident Management
Application/Infra Request Fulfilment
Application/Infra Change implementation
The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their Paris colleagues to integrate new technologies, especially related to new tools (ie : Dynatrace, toolchain, etc).
Responsibilities
Direct Responsibilities
Execute requested actions based on defined procedures and processes:
o Deploy OS & middleware security patches
o Deploy OS & middleware technical patches
o Involvement in obsolescence management.
Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.
Initially work will be done on Non Prod environment followed by Prod access and activities
Contributing Responsibilities
Execute below on need basis
o Deploy an application on a private cloud (IaaS and PaaS)
o Decommission non used servers and middleware
o Grant accesses based on roles and with prior validation
o Execute other technical actions
Contribute to the knowledge transfer with Paris APS teams
Contribute to the definition of procedures and processes necessary for the team
Help build team spirit and integrate into BNP Paribas culture
Contribute to the regular activity reporting and KPI calculation
Contribute to continuous improvement actions
Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope Technical & Behavioral Competencies Profound knowledge on Linux [Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS, CFT and MQ Series ]
Should be experienced in handling patching, Vulnerabilities and migrations activities
Knowledge of ITIL
General IT infrastructure knowledge
Experience with system scripting Unix Shells, DOS Batch, Powershell
Familiarity with docker and kubernetes
Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Mattermost, Ansible, )
Familiarity with ControlM
Familiarity with database technology is required: Oracle, PostgreSQL and SQL Server. Capability to execute basic scripts and queries
Familiarity on Middleware : Apache Tomcat,Websphere,IIS,Java,CFT
Good written and spoken English
Measure and identify areas for improving Quality and overall Delivery
Able to communicate efficiently
Good Team Player Specific Qualifications (if required) 1)Linux/windows Admin
2) DevOps tools Knowledge
3) Cloud infra knowledge
4) ITIL porcess
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Ability to collaborate / Teamwork
Decision Making
Communication skills - oral & written
Creativity & Innovation / Problem solving
Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support change
Analytical Ability
Ability to develop and adapt a process
Ability to anticipate business / strategic evolution
Ability to inspire others & generate people's commitment
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)