Capri Gold Loan| Across Maharashtra

We are having gap for Across Maharashtra Location.

• Pune, Akola, Solapur, Aurangabad, Kopergaon, Nashik, Chakan, Washim, Jamkhed, Wardha, Malkapur, Sangamner, Manchar, Otur, Malegaon, Ponda, Bicholim, Kolhapur, Kalyan, Panvel, Navi Mumbai.

Branch Manager_Gold Loans -

• Responsible for business growth, new customer acquisition, customer service, overall branch operations & compliance.
• Drives field marketing and continuous customer acquisition & engagement in catchment area to meet branch targets for gold loans and other financial products
• Maintains portfolio quality by tracking gold quality and ROI.
• Ensures valuation, process compliance, timely system approvals for loans.
• Coordinates with audit teams; maintains registers and displays
• Follows up on interest collections to control NPAs; handles auctions.
• Monitors team's activities across gold loans, cash, documents, leads generated and new customer acquisition.
• Coaches, mentors and trains team; provides timely feedback and motivation.
• Maintains branch infrastructure and hygiene standards.

Assistant Branch Manager/Gold Valuer

• Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
• Conducting gold valuations and identifying gold purity accurately.
• Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
• Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
• Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
• Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
• Ensuring proper collection and storage of customer KYC documents.
• Following up with customers for timely collection of interest and principal payments.
• Providing good customer service at every step ie while pledging, releasing, or making interest payments.

Senior Relationship Officer / Relationship Officer

• Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products.
• Participate in field-marketing activities to improve the brand visibility of Capri Gold Loan branch in the catchment areas and generate leads of prospective customers.
• Drive & ensure continuous customer engagement through various channels.
• Maintaining quality portfolio by tracking & controlling ROI.
• Provide after sales service to existing customers and obtain references from them to increase customer base.
• Strong follow up on interest collections to keep NPAs (non-performing assets) under control.

HR

Thanks & Regards.

Yashika Gupta