Capacity Manager

Skill:Availability & Capacity Management Exp: 3.5 - 6 yrs ITIL framework knowledge and operational experience in Availability & Capacity Management. Responsibilities include the following: Work with Service Towers to obtain requirements to ensure that new or modified IT services will meet availability targets Work with Service Towers to produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business Works with Service towers to enhance IT service availability including Monitoring, measuring, analysing and reporting service and component availability Work with Service Towers to produce and maintain an Availability Plan which prioritises and plans IT availability improvements Ensures that availability-related incidents and problems are addressed and that service performance achievements meet or exceed all of their agreed performance targets. Ensures Service Towers assess the availability impact of new change requests Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls Show more Show less