Call Monitoring Executive

Job Title: Call Monitoring Executive

Company: ipshopy.com
Job Type: Full-time | Permanent
Vacancies: 20
Salary: ₹10,000/- to ₹20,000/- (Salary is negotiable for the right candidates)
Contact: hr.ipshopy@gmail.com | 7219525259 | 9342525252

Location: ipshopy, Dnyanpeeth Campus, T-18, Software Technology Park of India (STPI), Opposite Garware Stadium, Naregaon Road, Cidco, Chhatrapati Sambhajinagar (Aurangabad), Maharashtra – 431006

Job Summary:

The Call Monitoring Executive is responsible for reviewing and evaluating customer service calls to ensure quality, consistency, and compliance with company standards. This role helps improve agent performance, ensures excellent customer experiences, and supports training and operational improvements.

Key Responsibilities:

• Monitor and evaluate inbound and outbound calls from sales and support teams
• Score calls based on predefined quality parameters and provide detailed feedback
• Identify areas for improvement in communication, compliance, and process adherence
• Report common issues or trends to team leads and recommend corrective actions
• Collaborate with the training team to update scripts, training materials, and quality benchmarks
• Assist in developing call quality standards and performance improvement plans
• Maintain documentation of call reviews and agent performance scores

Qualifications:

• Bachelor’s degree in Business, Communications, or a related field (preferred)
• 1 years of experience in call quality monitoring, customer service, or BPO/tele-sales auditing
• Excellent listening and analytical skills
• Strong verbal and written communication abilities
• Attention to detail and a high level of accuracy
• Proficient with call recording systems, CRM tools, and spreadsheets

How to Apply

Interested candidates should send their updated resume along with a cover letter to hr.ipshopy@gmail.com. You can also contact us at 7219525259 or 9342525252, 9021505747 for more details.

We are excited to have you join us in helping ipshopy.com grow and thrive in the digital world!

ipshopy.com is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse work environment for all employees.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person