Call Centre Manager- Credit Card Collection- Yes Bank ltd.

4 - 9 years

6 - 10 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

You may please refer below Job Description for Call center manager

  • Should have relevant experience of Managing External / Internal Call center with minimum capacity of 50 Tele-callers , 1 Process / Floor manager & 2/3 Team Leaders.
  • To Have appropriate Dialer knowledge ( Like Campaign Strategy , Predictive , Preview & Manual Calling ).
  • Basic knowledge to review Dialer reports / MIS’s.
  • Meeting Bucket wise Resolution and rollback targets month on month for the locations managed.
  • Ensuring 100% coverage of accounts and appropriate feedback trails in system.
  • To clear all audits (Internal/ ORM/ External/ CST) with NIL critical observations.
  • To resolve all complaints within prescribed TAT. Adherence to all processes pertaining to collections in the locations managed.

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Yes Bank logo
Yes Bank

Banking and Financial Services

Mumbai

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