Call Centre Incharge

We are looking for an experienced and highly motivated Call Centre Incharge to manage and oversee the daily operations of our call centre. The ideal candidate will ensure efficient service delivery, team productivity, and a high level of customer satisfaction.

Key Responsibilities:

• Supervise and manage the call centre team to ensure smooth day-to-day operations
• Monitor call performance metrics (response time, call handling, resolution rate, etc.)
• Provide training, guidance, and support to call centre staff
• Handle escalated customer issues and resolve complaints effectively
• Ensure adherence to company policies, procedures, and quality standards
• Prepare and analyze reports related to call volumes, performance, and service levels
• Implement strategies to improve productivity and customer service quality
• Coordinate with other departments to streamline communication and workflow
• Maintain staff schedules and ensure adequate shift coverage

Requirements:

• Bachelor’s degree in any discipline
• Minimum of 2 years of experience in a call centre environment, preferably in a supervisory or leadership role
• Strong communication, leadership, and problem-solving skills
• Proficiency in call centre software and reporting tools
• Ability to manage time effectively and handle pressure
• Customer-focused attitude with strong interpersonal skills

Job Types: Full-time, Permanent

Pay: ₹10,096.67 - ₹32,398.03 per month

Work Location: In person

Speak with the employer
+91 8594082929