Call Centre Agent

0 years

3 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

  • Receive inbound customer calls and respond to inquiries concerning products or services.
  • Make outbound calls for follow-ups, sales, promotions, or customer satisfaction surveys.
  • Resolve customer complaints or escalate when necessary.
  • Record details of customer interactions and transactions: record complaints, details of inquiries, method of resolution, and follow-ups.
  • Achieve or exceed service quality and performance metrics (e.g. call handling time, first call resolution, customer satisfaction score).
  • Maintain up-to-date knowledge of company offerings, policies, and procedures.
  • Coordinate with other departments (e.g. technical support, billing) to ensure customer issues are resolved.
  • Adhere to company call scripts, policies, and guidelines.
  • Provide feedback to management about recurring customer issues or process improvements.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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