Call Center Trainer

Role: Soft Skills Trainer (Communication Trainer)
Experience: 2+ years
Location: Noida Sector 58, UP
Notice Period: Immediate/15 Days
Working Days: Monday to Saturday
Selection Process: 1 Round of Interview (F2F Interview)Job Type- Full Time/Permanent

Job Description: Program: Call Center- Astrology Operations

We are seeking an experienced and dynamic Soft Skills Trainer Cum Call Auditorwith a focus on English communication to deliver training to youth under the Astrology Operations. The trainer will be responsible for improving the executive's verbal and written English proficiency, Call auditing, professional behavior, interview readiness.

Key Responsibilities:

 Deliver engaging and interactive training sessions on:

• Spoken English
• Listening & comprehension skills
• Business communication
• Call, Process & email etiquettes
• Presentation and public speaking
• Group discussions and interview skills
• Workplace behavior, time management, and teamwork

 Conduct pre-assessment and post-assessment to measure learning outcomes.

 Prepare and update training content, session plans, and instructional materials.

 Collaborate with domain trainers to ensure holistic skill development.

 Conduct mock interviews and provide individual feedback to students.

 Submit regular progress reports and participate in trainer meetings or capacity-building workshops.

Required Qualifications:

• Bachelor’s Degree in English / Communication / Humanities / or any discipline with excellent English communication skills.
• Experience: Minimum 2+ years of experience in teaching/training English communication or soft skills. Prior experience in Call Center.
• Preferred Skills Required:
• Excellent command over spoken and written English
• Strong presentation, interpersonal, and motivational skills
• Familiarity with adult learning principles and activity-based training
• Knowledge of digital tools (MS Office, Google Suite, online learning platforms)
• Ability to manage and inspire a group of trainees
• Patience, empathy, and passion for teaching

Please drop your Updated resume on - hr@orbiqetechnologies.com OR Direct call on - 9636094792.

Job Types: Full-time, Permanent

Pay: ₹9,536.15 - ₹25,000.72 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person