Posted:1 month ago|
Platform:
Work from Office
Full Time
1. Handle BAU activities for a call center application in a professional and efficient manner.
2. Performed daily system health checks, generating and disseminating business-ready reports to ensure system stability and performance.
3. Managed the application deployment process, coordinating between development, testing, and production teams to ensure smooth transitions
4. Handled SQL queries to troubleshoot database-related issues and ensure seamless application functionality and seamless deployment of updates.
5. Collaborate with team members and other departments to ensure seamless customer service delivery.
6. Diagnose, troubleshoot, and offer solutions to client queries and technical problems
7. Analyze logs and resolve issues within Service Level Agreement (SLA) timeframes
8. Prepare and maintain comprehensive documentation for all issues and solutions and recommend optimizations to enhance business performance.
9. Identify root causes and offer appropriate solutions on each ticket.
10. Resolve customer complaints and issues with patience and empathy, escalating complex problems to the appropriate department when necessary.
11. Maintain detailed monitoring alerts to check accurate in the server and application level.
12. Coordinated change and release management, ensuring minimal system downtime
13. Continuously strive to improve customer satisfaction and meet individual and team performance targets.
14. Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
Computer Age Management Services (CAMS)
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