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Call Center Quality Assurance Quality - NTT DATA

3 - 5 years

1 - 5 Lacs

Chennai

Posted:1 week ago| Platform: Naukri logo

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Skills Required

International Call Center Insurance call center International Voice Process International Calling Voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description for TQA (Grade 6) Essential Requirements Undergraduate degree and 3 to 5 years' work experience in Call center quality assurance activities Has the ability to carry out root cause analysis and provide inputs for process improvement Knowledge of Quality Tools & Techniques Has Required knowledge of a domain to drive process improvement initiatives Good team player with ability to build rapport with the delivery stakeholders and work along with delivery team Good communication skills Desirable Requirements Experience in performing call center audits and detection of errors Knowledge of Lean Six Sigma methodology Good knowledge in preparing power point presentations Key Responsibilities Perform root cause analysis and provide inputs for process improvements Collect data/information and perform data analysis needed for the improvement initiatives, from different sources including call center tools Facilitate process improvement meetings with stakeholders to develop Corrective action plans Create & Maintain QMS process documents for specific processes Identify opportunity for improvement in effectiveness and efficiency of the processes Create story boards for process improvement initiatives. Interested please share resume to pushpa.shanmugam@nttdata.com or only watsapp resume to 9500802772.

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NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano

10001 Employees

1339 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

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