Call Center Executive

Job Title: Call Center Executive
Location: Shalby Hospitals – SG Unit
Department: Customer Care / Call Center
Reports To: Call Center Supervisor / Unit Head

Job Purpose:

To manage inbound and outbound calls, assist patients with appointments, service information, and queries, ensuring excellent customer service and patient satisfaction.

Key Responsibilities:

• Handle inbound/outbound calls in a professional and courteous manner.
• Assist patients with appointment bookings, follow-ups, and hospital service information.
• Maintain accurate patient records and update the database.
• Address patient queries, concerns, and escalate unresolved issues to the appropriate department.
• Support in telemarketing and promotional campaigns of hospital services when required.
• Ensure call handling quality, meet targets, and follow scripts/protocols as per hospital standards.
• Coordinate with internal departments to provide seamless patient service.

Key Skills & Competencies:

• Excellent verbal communication skills in English, Hindi, and regional language (Gujarati preferred).
• Good listening, patience, and customer-handling abilities.
• Basic computer knowledge (MS Office, data entry, CRM tools).
• Ability to multitask and work under pressure.
• Service-oriented with a positive attitude.

Qualifications & Experience:

• Any Graduate.
• 1–3 years of experience in call center/customer service (healthcare background preferred).
• Freshers with good communication skills may also apply.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person