Call Center Executive

Company Description

Mayoori Home has been Kerala’s trusted destination for furniture, home appliances, and electronics since 1984. Operating 24 showrooms across the state, the company offers products crafted for functional, stylish, and affordable living and working spaces. With a focus on quality craftsmanship, innovation, and durability, Mayoori Home delivers one-of-a-kind furniture, state-of-the-art electronics, and elegant office furnishings. Recognized for its excellence with the Amarnath Award from Bajaj Finance, Mayoori Home has built a strong reputation grounded in customer trust and satisfaction for over four decades.

Role Description

This is a full-time, on-site role for a Call Center Executive based in Trivandrum. The Call Center Executive will handle customer inquiries, provide professional and prompt customer support, resolve customer issues, and ensure high levels of customer satisfaction. Additional responsibilities include managing customer communication through various channels, assisting with sales inquiries, and contributing to operational efficiency within the contact center environment.

Qualifications

• Customer Support and Customer Service skills to address and resolve customer needs effectively.
• Strong Communication skills for clear and professional interaction with customers and team members.
• Experience with Contact Centers and Sales, including the ability to manage multiple calls and inquiries efficiently.
• Problem-solving abilities and a customer-focused mindset.
• Proficiency in CRM or contact center software is an advantage.
• Ability to work collaboratively in a team environment with professionalism and a positive attitude.
• High school diploma or equivalent qualification; additional certifications in customer service or related fields are a plus.