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Ipsaa Holdings
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Call Center Executive

Call Center Executive

Ipsaa Holdings

2 - 7 years

3 - 5 Lacs

gurugram

Posted:5 hours ago| Platform:

Apply

Skills Required

inbound calls outbound calling meeting planning report

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company - Preschool & Daycare

Days - 6 Days a week

Preference - Female

Location - Sector 51, Gurgaon

Job summary

Call Center Executive

Responsibilities

Handle Inbound & Outbound Calls
: Effectively manage a high volume of calls from new and existing clients.
CRM Management
: Maintain and update customer information in our CRM system, ensuring data accuracy and timely follow-ups.
Client Communication
: Act as a brand ambassador by answering inquiries, providing detailed information about our programs, and addressing parent concerns professionally.
Sales & Lead Nurturing
: Follow up on leads and guide prospective parents through the admission process, from initial inquiry to enrollment.
Appointment Scheduling
: Schedule tours and meetings with our center heads for prospective parents.
Reporting
: Generate regular reports on call volume, lead conversions, and other key performance metrics.
Customer Satisfaction
: Strive to achieve high levels of customer satisfaction and positive parent feedback.

Requirements

Experience
: 3-5 years of proven experience in a call center, customer service, or a similar role, preferably in the education or child care sector.
Technical Skills
: Proficiency in using CRM software and other call center technologies.
Communication Skills
: Excellent verbal communication skills with a clear and pleasant speaking voice.
Soft Skills
: Strong interpersonal skills, empathy, and a patient and friendly demeanor.
Organizational Skills
: Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Education
: Bachelor's degree required

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