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Inzeron Trading and Contracting
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Call Center Executive

Call Center Executive

Inzeron Trading and Contracting

0 - 2 years

|

1 - 2 Lacs

Posted:13 hours ago| Platform: GlassDoor logo

Apply

Skills Required

resolve crm communication

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound and outbound calls promptly and professionally.
Provide accurate information to customers regarding products, services, or inquiries.
Address and resolve customer complaints or escalate issues to the concerned department.
Maintain detailed records of customer interactions in the CRM system.
Follow communication “scripts” and standard procedures when handling calls.
Achieve daily/weekly/monthly call targets and customer satisfaction goals.
Collaborate with other departments to ensure seamless customer service.
Keep up to date with product knowledge and company policies.

Ideal Candidate

Must have good communication Skill.
Must have a good knowledge in MS office tools especially in MS Excel.
Basic knowledge about customer care activities.

Qualification: Any graduate/MBA
Experience: 0-2 Year
Location: Kochi

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund

Work Location: In person

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Inzeron Trading and Contracting

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