Call Center Executive ( Hindi & English must )

Job Description

Responsibilities: Handle inbound calls professionally, addressing customer inquiries, and complaints, and providing solutions effectively. Ensure high-quality customer service and maintain customer satisfaction by resolving issues promptly. Collaborate with cross-functional teams to achieve performance targets and deliver exceptional service. Maintain accurate records of customer interactions and transactions. Stay updated with product knowledge and company policies to provide accurate information to customers. Adhere to established processes and procedures to deliver consistent results. Requirements: Minimum 1 year of experience in an international voice process role. Capable of consistently managing a higher level of professional, yet courteous communication standards (Verbal & Written), Strong customer service and problem-solving abilities. Ability to work in a fast-paced environment. Proficiency in using computer systems and applications. Flexible to work in Night shifts. Must be based in Chennai, Tamil Nadu. 5 days working with 2 fixed off days. Cab facilities will be provided. Competitive salary and performance-based incentives.