Call Center Executive (Female) – IT Support Coordination

Job Title: Call Center Executive (Female) – IT Support Coordination

Company: Subha Technical Services Pvt. Ltd.
Location: Nehru Place, New Delhi
Department: Customer Support / IT Operations
Experience Required: Minimum 2 Years
Qualification: Minimum 12th Pass (Graduation Preferred)

Job Summary:

Subha Technical Services Pvt. Ltd. is looking for a smart, organized, and responsible Call Center Executive (Female) to manage daily customer calls, coordinate with field engineers, maintain CRM data, and ensure smooth communication between clients and the IT support team.

Key Responsibilities:

• Handle inbound and outbound customer calls on a daily basis.
• Log, track, and manage service requests and complaints in the CRM system.
• Assign and align engineers for customer support and site visits.
• Maintain accurate customer data and service records in CRM and Excel.
• Prepare daily and weekly performance and service reports using MS Excel and Word.
• Communicate professionally with customers through emails and calls for updates, confirmations, and feedback.
• Coordinate with the IT operations team to ensure timely resolution of customer issues.
• Maintain professional communication and ensure customer satisfaction at all times.

Required Skills:

• Excellent communication in Hindi and English.
• Proficiency in MS Word, MS Excel, and Email communication.
• Basic understanding of CRM tools and data entry.
• Strong coordination, multitasking, and follow-up abilities.
• Polite, confident, and customer-service oriented.

Preferred Experience:

• Minimum 2 years’ experience in a call center or IT service coordination role.
• Experience with technical support or engineer scheduling will be an advantage.

Salary: ₹20,000 – ₹30,000 per month (based on experience)

Working Days: Monday to Saturday

Office Timing: 9:30 AM – 6:30 PM

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹98,610.66 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 9310052159