Call Auditor

Key Responsibilities:-

• Auditing calls across multiple campaigns (TV, CS, MQL, SQL, etc.), ensuring 100% qualified deliverables that meet client requirements.

• Providing refresher training to agents, closely monitoring their performance and guiding them to meet quality parameters.

• Support operations team in monitoring campaigns via call barging, live audits and providing near real time feedback to agents.

• Create and maintain daily reports and trackers using MS Excel / PowerBI.

Requirements:-

• A graduate with at least 3 years of work experience, including 1 year working in a similar role.

• Possesses strong analytical skills and a keen eye for detail, with proficiency in MS-Office.

• Exhibits good verbal and written English communication skills, facilitating clear and effective interactions with stakeholders.

• Capable of working independently as well as collaboratively within a team, adapting to various work environments.

• Willing to work in rotational shifts (24*5), showcasing adaptability and commitment to meeting organizational needs.

Job Types: Full-time, Permanent

Pay: ₹50,000.00 - ₹60,000.00 per month

Experience:

• Sales Call Auditor: 3 years (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9265630434