Cafe Manager

Key Responsibilities:

• Day-to-Day Operations Management

  : Oversee all daily operations of the cafe, ensuring efficient service and smooth functioning.

• Staffing & Crew Management

  : Screen, hire, and onboard new crew members, ensuring they are trained in proper cafe operations.

• Employee Training

  : Provide comprehensive training to employees on the preparation of menu items, ensuring adherence to established

  SOPs

  for consistent product quality.

• Shift Management

  : Maintain updated shift-wise records of daily operations, including staff attendance and operational reports.

• Customer Service Excellence

  : Ensure the highest levels of customer satisfaction through attentive service and high product quality.

• Inventory & Stock Management

  : Track inventory levels and work with suppliers to ensure necessary stock for day-to-day operations.

• Financial Oversight

  : Monitor revenue and expenses to ensure the cafe meets financial goals.

• Compliance

  : Ensure that the cafe complies with all health and safety regulations.

Qualifications and Skills:

• Any Graduate

  with 13 years of experience in a cafe or restaurant management role.
• Experience in managing day-to-day operations of a food establishment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to train and guide staff in product preparation and customer service.
• Strong organizational and multitasking abilities.
• Understanding of inventory and financial management in the foodservice industry.
• A passion for delivering excellent customer service.