Job
Description
Skill required: NA - Business Transformation Designation: Business Transformation Assoc Manager Qualifications: Any Graduation Years of Experience: 8 to 11 years What would you do? This position is responsible to conduct Diagnostics at an Organization and Process level using the assets & tools (Celonis, Automation Identification Tools, PMM etc) & implementing the interventions found and recommended. The position is required to: Conduct GBS Diagnostic Studies to determine transformational innovative interventions to transform processes & Operations.-This position determines the best way to run the process with Non Automation/Automation interventions using the Accenture Operations Tech Tool Stacks, RPA, AI/Analytics Tool Suite & Mini-Bot catalogue in order to deliver Value and Benefit to the Client's Operations process & organization. Foundational Automation High Level and Detailed Assessments for External Clients Partner with the Client to understand current state of the process. Implement & execute recommendations made off the back of Diagnostic studies for clients to realize the value/benefits estimated Conduct High Level and Detailed Assessments and Propose Solutions at various stages in the life-cycle of transforming a process or GBS/SSC organization Detailed As-is Process Analysis to gauge Process and Technical Feasibility for transformation/Automation Solutions Bring Process Reengineering, RPA, AI/Analytics & Mini-Bot knowledge together to bring digital transformation solutions for process automations to clients Ability to break Vast Business Areas into palatable, smaller Process Segments for assessments Based on high level process scan/analysis sessions effectively select/eliminate processes for further detailed assessment Ability to visualize the transformed/automated process with a Design pattern thinking based on the intervention/automation Tool that is selected or is to be selected Understand the commercial impact of a Tool selection Holistic solution approach including the detail design plan to adhere to a hybrid-Agile implementation Ability to apply the Design pattern thinking, Solution approach (Hybrid-Agile) leading to effective business case predictions Identify repetitive manual tasks that have a potential for transformation/re-engineering/Automation Propose standardization and re-engineering to optimize Automation potential Bridge between the Business and Technology (Development Build & Test) What are we looking for? 1. Functional Skills Required The knowledge and ability required to design, develop and deliver people and process solutions for clients. A specific knowledge and ability typically needed to fulfil responsibilities associated with work done and consistent with a talent segment and roleSkills DescriptionBusiness Analysis, Requirements GatheringAnalytics Solutions Design SkillsStakeholder Management SkillsProject Management SkillsStory Telling or Communication SkillsCritical Thinking and Problem-Solving SkillsTransformation SkillsDesign Thinking Talent and HR Skills Six Sigma Project Certification (Green or Black belt and LSS Certified) RPA Tools Certification (for Design not coding) Roles and Responsibilities: Responsibilities include, but may not be restricted to (the standard suite of assets & methodologies prescribed are to be used): Drive Client workshops to understand Scope and Process details Conduct High Level Process and Technical Feasibility Assessment Propose & define transformation/automation Scope of the process Design a high level transformation/optimization/Automated Solution schematic Create a Business View transformation/optimization/Automation Solution Design. This involves the detailing of the As Is procedural steps and the design of the To Be process flow when configured for transformation/optimization/automation for the identified & agreed scope Assign Solution Complexity for the proposed Scope to be automated for the process Understand Operational Metrics of the Process inclusive of Volume, Seasonality, Average Handling Time, etc., to gauge Effort and Benefits Define a quantifiable Benefits Case to feed into the Business Case for the client Identify and confirm the capacity required to run the to be process/automation in BAU/production through License requirements to meet the process SLAs with factors like incoming volumes, application availability, handling time etc. Utilize the reusable Asset library & identify reusable components within each client Create a plan (hybrid-agile) to automate the process. Post Implementation support for Change Requests CR Impact analysis, Gauge feasibility, effort, timelines, Complexity, Benefits, etc., Lead & facilitate Sign off from the Client stakeholders on PDD, SDD, Scope and Plan Ability to lead & conduct Proof of Concepts wherever required by the Client Qualification Any Graduation
