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Business Transformation Assoc Manager

Business Transformation Assoc Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Accenture

10 - 14 years

15 - 20 Lacs

navi mumbai

Posted:1 day ago| Platform:

Apply

Skills Required

nas project management contact center operations business transformation stakeholder engagement genesys operations management team management process excellence power bi change management alteryx salesforce uipath sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: NA - Business Transformation

Designation: Business Transformation Assoc Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.comDevelop transformation vision, assess vision feasibility and capability gaps, plan journey management. Translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth. Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will develop a transformation vision, assess feasibility and capability gaps, manage transformation journeys, and leverage economic trends to enhance industry competitiveness and drive sustainable growth.

What are we looking for?

5-8 years of overall experience in experience in managing transformation for contact center operations with deep domain knowledge

Experience of working in shared service environment (BPO Provider or Captive)

Working knowledge of automation platforms (UiPath, Power Automate), analytics tools (Power BI, Alteryx), GenAI apps

Strong problem-solving, project management, and stakeholder engagement skills

Adaptable and flexible

Detail orientation

Ability to establish strong client relationship

Strong analytical skills

Commitment to quality

Ability to manage Global Teams

Green belt certification preferred

Working knowledge of Salesforce

Genesys preferred

Roles and Responsibilities:

Conduct process diagnostics, deep dives, and opportunity assessments (automation, analytics, simplification, optimization)

Prepare initiative document e.g. Project Charter defining timelines, resource requirement, dependencies and risks etc

Align resource requirement and timeline with COEs (Automation, Analytics etc.)4. Track initiative progress, identify and high lights challenges; and work with relevant teams internally and in the client organization to resolve the same

Prepare and distribute progress report in standard formats defined by PMO

Align Change Management strategy and action plan and support in executing the same

Collaborate with wider ecosystem to understand innovations and assess the relevant of same for client context
Qualification Any Graduation

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Business Transformation Assoc Manager