Business System Analyst

Responsibilities

• Demonstrate curiosity, problem solving, and critical thinking skills
• Exhibit a strong desire to learn new technologies and skills
• Work with clients and internal Epsilon teams to understand, define, and completely document business and/or campaign requirements using standard templates
• Understand system high level designs and map business/campaign requirements to functional and non-functional components of the solution.
• Analyze data quality to identify trend, issues and recommend changes as required.
• Help support client data onboarding (multiple vendors/sources) to Epsilon solution
• Help maintain process documents and update them regularly
• Create, support, troubleshoot, and deliver on client requests in support of the day-to-day marketing operation
• Support the testing effort of database enhancements and to ensure accurate on-time delivery
• Have effective client meetings, understand deliverables, and drive successful outcomes
• Marketing and Messaging Business Systems Analysts will also:
• Build multi-channel marketing campaigns- including creation, testing and deployment of campaigns
• Support the team to improve delivery quality, repeatability, and on-time delivery of campaigns

Qualifications

• 1.5 to 2.5 years of experience in IT industry
• Tech-savvy with strong interpersonal skills
• Ability to learn business and functional processes
• Excellent written and verbal communication skills
• Basic understanding of software development methodologies
• Desire and ability to learn new technologies and software
• Aptitude for data and data analysis, ability to investigate data through various data tools
• Ability to multi-task, prioritize and quickly change priorities
• Ability to work collaboratively with global teams

Nice to have:

• Basic understanding of marketing CRM, digital marketing, or marketing concepts
• Ability to document requirements and specifications
• Knowledge of databases, SQL concepts
• Exposure to marketing campaign tools (Eloqua, Marketo, Responsys, Zeta, etc.), and ability to learn new campaign platforms
• Exposure to data warehousing, data lake, and data mart concepts
• Exposure to real-time, API, HTML, or web technologies