In this Role you will be Responsible For:
- Performing deep dive analysis and respond to the internal queries raised by the team.
- Fulfill stakeholder interaction over email/phone for escalation/enquiry that requires Client inputs and get the query clarified to the team on time.
- Strong understanding of current processes and procedures and identify area of opportunities for improvement.
- Specialized knowledge to coordinate day-to-day work
- Completes a wide range of tasks and assignments.
- Understands how work impacts results for their area.
- Ability to work under pressure and to tight deadlines
- Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & support from experienced person.
Requirements for this role include:
- 4+ year relevant insurance experience from Customer service related tasks.
- Experience using Microsoft Office-based tools.
- Strong reporting skills, problem solving and research skills
- Possess strong expertise on analytical tools such as Microsoft Power BI, Advanced Excel knowledge etc.
- Possess excellent communication skills with strong reading comprehension and writing skills.
- Consistent work history required.
- Excellent interpersonal and customer service skills
- Sound Process knowledge in Life Insurance & Annuities
- Building positive relationship with all stakeholders
- Should be able to find opportunities towards process improvement
- Ready to relocate and flexible to work in night shift
- Should be confident, aggressive and result oriented
- Flexibility to work in night shifts inline with United states time zone.
- Should be able to work at NTT office 5 days a week.
Preferences: -
- Ability to communicate (oral/written) effectively to exchange information with our client.
- Any Graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.
In this Role you will be Responsible For:
- Performing deep dive analysis and respond to the internal queries raised by the team.
- Fulfill stakeholder interaction over email/phone for escalation/enquiry that requires Client inputs and get the query clarified to the team on time.
- Strong understanding of current processes and procedures and identify area of opportunities for improvement.
- Specialized knowledge to coordinate day-to-day work
- Completes a wide range of tasks and assignments.
- Understands how work impacts results for their area.
- Ability to work under pressure and to tight deadlines
- Resolves more complex situations by applying established knowledge and skills generally acquired through job experience & support from experienced person.
Requirements for this role include:
- 4+ year relevant insurance experience from Customer service related tasks.
- Experience using Microsoft Office-based tools.
- Strong reporting skills, problem solving and research skills
- Possess strong expertise on analytical tools such as Microsoft Power BI, Advanced Excel knowledge etc.
- Possess excellent communication skills with strong reading comprehension and writing skills.
- Consistent work history required.
- Excellent interpersonal and customer service skills
- Sound Process knowledge in Life Insurance & Annuities
- Building positive relationship with all stakeholders
- Should be able to find opportunities towards process improvement
- Ready to relocate and flexible to work in night shift
- Should be confident, aggressive and result oriented
- Flexibility to work in night shifts inline with United states time zone.
- Should be able to work at NTT office 5 days a week.
Preferences: -
- Ability to communicate (oral/written) effectively to exchange information with our client.
- Any Graduate with English as a compulsory subject
Required schedule availability for this position is Monday-Friday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend s basis business requirement.