Business Support Specialist

Job Description

JOB DESCRIPTION: BUSINESS SUPPORT SPECIALIST Office: Hyderabad, India Office hours: US Shift hours Department: Business Architecture & Solution Design, Navigator team Responsibilities (how we will measure success) Working within the Business Architecture & Solution Design team, you will support the implementation and management of a group wide planning and resource management solution dealing with many international stakeholders You will be involved in requirement collation, supporting improvements to our endto-end workflow solutionto streamline key interactions between teams across countries You will help setup the platform as needed to meet different requirements You will support the Operational teams in different jurisdictions in the daily use of the solution, interacting with end-users, IT and project team, ensuring global standards are maintained You’ll help prepare and maintaining various documents (test scripts, user documentation) as required by the product to agreed standards, of consistent quality and to agreed timelines You will work with colleagues and other stakeholders to investigate operational issues, problems and new opportunities, seeking effective business solutions through improvements in aspects of business areas or systems. You'll also assist in the analysis of underlying issues and their root causes, identifying available options for consideration such as new development You will assist in the updates of data as needed in the system Tasks (what does the role do on a day-to-day basis) Support the implementation and support of the task management tool by working with international colleagues and other stakeholders to continuously improve the product and business processes Investigate operational issues, problems and new opportunities; seeking effective business solutions through improvements in aspects of business areas or systems of interest. Assisting in the analysis of underlying issues and their root causes, and help identify solutions Act as a business analyst identifying and planning solutions to business problems, ensuring good use of Azure Dev Ops, for example; Clarifying requirements Drafting specifications and Acceptance criteria Developing and executing test plan scripts Support testing and UAT with country super users Facilitating stakeholder meetings and workshops, and presenting findings and actions both verbally and in writing to the business; Assist in defining user acceptance tests for new or improved business processes and the system; Work with developers to implement and test solutions that you or other team members design: Assisting in defining holistic solutions that address organisational, people, processes, information and technology aspects; justifying the solutions when supporting the development of a business case for a business change initiative. Consider opportunities and potential risks attached to suggestions you make Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern Support staff and teams in making your recommended changes, including helping to resolve any issues Support training and maintenance of related materials for the wider business, engaging with teams to ensure ongoing enhancements as needed Ensuring that end-users requests are addressed within Business SLAs Key competencies for position and level • Communicates Effectively • Organisation Savvy • Being Resilient • Plans and Aligns • Demonstrates Self-Awareness • Proactive Key behaviours we expect to see In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: • Attention to detail • Taking Ownership • Curiosity • Positivity