Business Support Specialist

About Position / Position Summary

This is a position for Associate Business Support Specialist located in Bangalore and in support of the Boeing International Enterprise Services (BIES) organization. The position will report to the Business Support Manager and will receive day-to-day directions from this manager. The candidate will work closely with local agencies and vendors to proactively support the business needs related to Boeing personnel because of emerging business needs. This includes but is not limited to Boeing infrastructure (office facilities), employee services, and safety and security (disaster planning and business continuity) within the assigned location, payment process for vendors.

Candidate should have good command over English language.

The responsibilities for this position include, but are not limited to, the following:

• Implement innovative principles of Space planning in tune with Business requirement
• Orienting the new joiners with Boeing India and BIES function
• Responsible for all Employee services including but not limited to Food, transport, vending, events, telecommunications etc.
• Maintaining excellent relationships with various Business Units (BU) & taking care of any related business requirements.
• Engage with BUs and proactively anticipate business requirements
• Coordinating with Landlord to ensure smooth building operations
• The candidate should be able to manage end-to-end technical services including equipment maintenance required to operate facility & ensure 100% uptime of services at all times.
• Manages and support integration of activities like facilities occupation including facilities planning, analysis, project administration, property administration, facilities provisioning as required from time to time
• Should have managed small and large projects. Ability to lead and manage small minor project works on-site.
• Will be responsible for facility takeover from Project team which includes snagging / de-snagging / track and maintain all facility related documentation etc.
• Responsible for Asset management i.e. end to end life cycle of an asset until disposal & taking care of quarterly/annual physical verification of assets.
• Responsible for complete Procure to Pay cycle (P2P) & coordinating with relevant business partners(s)
• Responsible for ensuring safety & security at workplace and implementation of Employee Health and Safety policies
• Ability to collaborate with other functions like Global Real Estate/Finance/HR/Security etc. as & when required to deliver the assigned scope of work.
• Responsible for representing BIES for various audits like Quality/ISO/BCP including recertification(s)
• Sharing input on annual budget allocation & tracking planned vs actual spent along with proper reasoning of deviations (if any).
• Monitor emergency response procedures such as dialogic/call tree/ERT members.
• Manage end-to-end site operations with special focus on driving value through service delivery improvements, cost saving initiatives etc.
• The candidate should have knowledge of required permits to maintain compliant facility operations.
• Ability to idea, develop, lead and execute operational excellence projects.
• Plan and manage operational budgets.

This role will be based out of Bengaluru, India.

Position Responsibilities:

Basic Qualifications (Required Skills/Experience):

• A minimum of Bachelor of Engineering degree required (Mechanical or Electrical) OR Graduate in hospitality / administration.
• At least 8 years relevant experience working in Real Estate/IFM/Shared Services/Administrative environment.

• Entrepreneurial mindset.
• Ability to foster two-way collaboration.
• Ability to facilitate decision making.
• Proactive risk management.
• Effective Communicator with good verbal and written communication skills.
• Knowledge of advanced Microsoft office tool.
• Intermediate analytical skills.
• People Management with good inter & intrapersonal skills.
• Quick learner & has eye for detail.
• Customer focused.
• Capability to manage and lead teams.

Preferred Qualifications (Desired Skills/Experience):

• Post graduate qualifications will be an added advantage.
• Previous work experience with multinationals in similar environments is preferable

Typical Education & Experience:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 8 or more years' related work experience or an equivalent combination of education and experience (e.g. Master with 7+ years' related work experience)

Relocation:

This position does not offer relocation.

Education

Bachelor's Degree or Equivalent Required