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Cognizant
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Business Solution Architect

Business Solution Architect

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Cognizant

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 week ago| Platform:

Apply

Skills Required

development research data consulting ai technology support analysis crm software presentation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary

Profile - Customer Experience/ contact centre Solution leadWe are seeking CX or contact center transformation Expert who will be responsible to shape and deliver on our Customer Experience Offering. The leader should have experience in leading Digital contact center solution, Business Development, supporting the markets team, performing market research and be hands-on with creating responses for RFP and RFIs preferably for Contact Center Operations.

Responsibilities

Broad responsibilities include: Responding to RFI, RFPs, data led consulting solution, collaborating with various groups to gather inputs and preparing for RFP and RFI responses.The ideal candidate will have demonstrated success in the following areas:

Designing Innovative and Generative AI based contact center solutions

Worked with complex business and technology challenges

Mindset and experience to understand exactly what customers need and want with latest trends in CX
Leading and working with cross-functional teams in support of business priorities.
Solving problems quickly, thinking strategically, and driving data-driven decision making.
Generating and communicating strategic analysis and business insights.
Third-party relationships / partnerships

Preferred Qualifications

Demonstrated experience of Gen AI in customer contact applications, CRM, Digital Solutions and Channels, tech infrastructure up to date with recent advances and trends in the customer contact space
Demonstrated experience leading or developing high quality, enterprise scale software products using a structured system development lifecycle
Prior experience within a sales organization especially in EU and UK markets
Superior client presentation skills

Experience - 12 + yrs

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Business Solution Architect