Business Reporting and Process Analyst

As a CX Data Analyst at our company, you will play a crucial role in gathering reporting requirements and documenting processes across various CX areas such as Client Services, Service Operations, Implementation Services, and more. Your responsibilities will include analyzing business processes, making recommendations based on data analysis, and translating departmental requirements into actionable measurements and reporting tools. You will collaborate with CX leadership to identify areas of impact on reporting and processes, provide verbatim commentary on data trends, and communicate any discrepancies to ensure internal problem-solving and alignment. Your role will also involve reviewing and updating processes to align with industry standards, developing a communication strategy for trend indicators, and ensuring compliance with state and federal legislation such as HIPAA. Additionally, you will work on generating learning resources, aligning reporting changes with QA conditions, and compiling data for associate performance metrics. Embracing continuous improvement and innovation within the CX area will be a key aspect of your responsibilities. To be successful in this role, you should have a Bachelor's Degree in a related field and at least 2 years of experience in data analysis or business intelligence. Advanced proficiency in tools like Microsoft Excel, SQL, and data visualization tools such as PowerBI is required. Strong communication skills, attention to detail, and the ability to work with large data sets are essential. Experience in a fast-paced environment and knowledge of statistical analysis, database design, and agile development environments are also important. Preferred skills include experience in healthcare technology or call center operations, as well as familiarity with tools like Tableau. The work environment may require additional effort outside standard hours, and the ability to work US east coast hours is preferred. Adherence to workspace privacy guidelines and a commitment to diversity, equity, inclusion, and belonging are important aspects of our company culture. Zelis offers industry-leading healthcare benefits, mental well-being resources, savings & investments, educational resources, and opportunities for networking. We are committed to diversity and equal employment opportunities, encouraging candidates from underrepresented communities to apply. If you require accessibility support during the application process, please reach out to TalentAcquisition@zelis.com. Please note that there is an active employment scam using the Zelis name, and we never ask for money or credit card details during the recruitment process. Be cautious of any suspicious email activity and ensure that any contact from a Zelis representative is legitimate.,